Last Updated: July 2026

Thank you for choosing KiliMats.

Every KiliMats set is handcrafted exclusively for the vehicle selected by the customer. Since each order is custom-made, please read the following policy carefully before placing your order.

Order Options

1. Prepaid Orders

Prepaid orders require 100% payment in advance.

Once payment has been verified, production begins immediately.

Benefits

Priority production
Faster dispatch
No additional COD charges
Quick order processing

2. Cash on Delivery (COD)

Since every KiliMats set is custom manufactured, all COD orders require a non-refundable advance payment of Rs. 1,500 to confirm production.

The remaining amount will be collected by the courier upon delivery.

Why is an Advance Required?

Unlike ready-made products, every KiliMats order is manufactured specifically for your selected vehicle.

The advance payment helps cover a portion of the production cost and protects against fake or unclaimed orders.

Production Time

Every order is made after confirmation.

Production Time: 2–4 Working Days

Production begins only after payment confirmation (Prepaid) or advance confirmation (COD).

Shipping Policy

After production is completed:

Estimated Delivery Time

Major Cities: 2–4 Working Days
Other Areas: 3–6 Working Days

Delivery timelines may vary due to courier operations, weather conditions, public holidays, or remote locations.

All orders are shipped through trusted courier partners.

Order Changes

If you accidentally selected the wrong vehicle model, please notify us within 24 hours of placing your order.

Once production begins, changes may no longer be possible.

Cancellation Policy

Because every KiliMats set is manufactured exclusively for your selected vehicle:

Orders cannot be cancelled once production has started.
Orders cannot be modified after production begins.
Please carefully review your vehicle model and shipping information before confirming your order.

Refund Policy

Due to the custom-made nature of our products:

We do not offer refunds once production has started.
The Rs. 1,500 COD advance is non-refundable after production begins.
Refunds are not available for change of mind or incorrect vehicle selection reported after production has started.

However, if KiliMats ships the wrong product or a product with a manufacturing defect, we will review the issue and provide an appropriate solution, which may include a replacement or exchange after verification.

Return to Origin (RTO)

If an order is returned because:

The customer refused delivery
The customer was unavailable
The delivery address was incorrect
The courier could not contact the customer

the order will be classified as Return to Origin (RTO).

For custom-made products:

The Rs. 1,500 advance remains non-refundable.
Re-shipping charges may apply if the customer requests the parcel to be dispatched again.

Customer Responsibilities

Before placing your order, please ensure:

Your vehicle model is selected correctly.
Your shipping address is accurate.
Your contact number is active and reachable.

Incorrect information may result in delays or failed deliveries.

Need Assistance?

If you have any questions regarding your order, shipping, payments, or this policy, we're happy to help.

🌐 www.kilimats.com

📧 Kilimats7@gmail.com

📱 WhatsApp: +923118397761